RETURN POLICY

Our Pre-Shipment Check

Every order goes through a functional test by our QA team before it’s packed and shipped. We built this step into our workflow so you can feel secure knowing your item has been verified to work correctly from the start.

Confirming Fit Before You Buy

Getting the right fit is something you’ll want to confirm on your side. Each product page displays a size measurement right below the item. Reviewing that detail before you finalize your purchase is the most reliable way to prevent a size-related return later.

Your Steps for an Exchange or Refund

If you decide you need an exchange or a refund, the process begins by opening a ticket through our contact system. That’s the direct channel to reach us, and once we have your request, we’ll help you move forward from there.

Preparing Your Return Package

For any exchange, the item you’re sending back must arrive in NEW condition. There are no exceptions to this requirement. Inside your original shipment, you’ll find a packing slip with a Return/Exchange Form on the back. Take a moment to fill it out completely—make sure to include the item name, the color, and the size you want. Those details are what allow us to handle your request efficiently.

A Note on Exchange Availability

We’re not able to reserve inventory for exchanges. The product you’re hoping to swap for could be out of stock by the time your return arrives. We’ll notify you immediately if that happens, so you’re never left wondering.